Terms of Service

Expand Automation
Last updated: June 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Expand Automation ("we", "our", "us", or "Company"). By engaging our services or using our website, you agree to be bound by these Terms.

2. About Our Services

3. Acceptance of Terms

By accessing our website, requesting a consultation, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

4. Service Agreement

4.1 Project Scope

• All projects begin with a discovery call to understand your requirements
• A detailed project scope will be provided before work commences
• Any changes to the agreed scope may result in additional charges

4.2 Development Process

• Discovery Call: Understanding your business needs
• Scoping Call: Planning and scenario testing
• Development: Building and system integration
• Testing & Launch: Quality assurance and deployment

4.3 Timeline

• Standard projects include a minimum 2-week testing period
• Project timelines will be agreed upon during the scoping phase
• Delays caused by client feedback or changes may extend timelines

5. Free Trial Terms

5.1 Trial Period

• We offer free trials to eligible businesses
• Trial duration and scope will be specified in writing
• Trials are subject to availability and qualification criteria

5.2 Trial Limitations

• Free trials may have limited functionality
• Support during trials may be restricted
• Trial data may be removed after the trial period

6. Payment Terms

6.1 Pricing

• Development fees are one-time charges as quoted
• Maintenance packages are monthly subscriptions
• All prices are quoted in GBP and exclude VAT where applicable

6.2 Payment Schedule

• 50% deposit required before project commencement
• Remaining balance due upon project completion
• Monthly maintenance fees are due in advance

6.3 Late Payments

• Late payment charges of 8% above Bank of England base rate may apply
• Services may be suspended for overdue accounts

7. Intellectual Property

7.1 Client Ownership

• You retain ownership of your business data and content
• Custom AI agents developed for you become your property upon full payment

7.2 Our Intellectual Property

• We retain rights to our proprietary development methods and frameworks
• Our underlying technology and general methodologies remain our property

7.3 Third-Party Services

• Some solutions may incorporate third-party services or APIs
• Use of third-party services is subject to their respective terms

8. Data and Privacy

8.1 Data Processing

• We process data in accordance with our Privacy Policy
• Client data is used solely for providing agreed services
• We implement appropriate security measures to protect data

8.2 Data Retention

• Client data is retained as necessary for service provision
• Data deletion can be requested subject to legal requirements
• Backup data may be retained for system recovery purposes

9. Service Availability

9.1 Uptime

• We strive for 99.9% uptime for deployed AI solutions
• Scheduled maintenance will be communicated in advance
• Emergency maintenance may occur without prior notice

9.2 Support

• Business hours support is included with maintenance packages
• Emergency support may be available for critical issues
• Response times vary based on service level agreements

10. Limitations of Liability

10.1 Service Limitations

• AI solutions are provided "as is" without warranties
• We cannot guarantee specific business outcomes or results
• AI performance may vary based on data quality and usage patterns

10.2 Liability Cap

11. Client Responsibilities

11.1 Information Provision

• Provide accurate and complete information for project development
• Ensure data used for training is legally obtained and appropriate
• Maintain confidentiality of system access credentials

11.2 Compliance

• Ensure AI usage complies with applicable laws and regulations
• Obtain necessary permissions for data processing
• Use services in accordance with terms and best practices

12. Termination

12.1 Termination by Client

• Development projects cannot be cancelled once work has commenced
• Maintenance services can be cancelled with 30 days' notice
• No refunds for completed work or unused maintenance periods

12.2 Termination by Us

• We may terminate services for breach of terms
• We may terminate with 30 days' notice for convenience
• Immediate termination may occur for serious breaches

13. Confidentiality

13.1 Mutual Confidentiality

• Both parties agree to maintain confidentiality of sensitive information
• Confidential information includes business data, technical details, and strategies
• Confidentiality obligations survive termination of services

13.2 Exceptions

• Information that becomes publicly available
• Information independently developed
• Information required to be disclosed by law

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of services constitutes acceptance of modified Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Expand Automation.

18. Contact Information

19. Dispute Resolution

19.1 Initial Resolution

• Disputes should first be addressed through direct communication
• We aim to resolve issues promptly and fairly
• Escalation procedures are available for unresolved matters

19.2 Alternative Dispute Resolution

• Mediation may be pursued for complex disputes
• Arbitration may be agreed upon by mutual consent
• Court proceedings are a last resort